![]() “When New Yorkers are in crisis, our 911 operators are the first of our first responders to support their fellow New Yorkers,” Mayor Eric Adams said in a statement announcing the labor deal. Some 911 operators have already been working so-called “compressed” schedules through a smaller pilot program.ĭispatchers will also be eligible for two $5,000 bonuses per year if they regularly show up to work - a perk the mayor’s office said is aimed at boosting recruitment, retention and attendance, according to the mayor’s announcement. This will allow dispatchers to work fewer, but longer days, not including overtime. All diverse candidates are encouraged to apply.New York City’s 911 operators are getting a pay raise and more flexible work schedules following years of reporting low morale and rampant absenteeism, the mayor’s office announced Monday.Īs part of a new labor agreement, the city will test out three- or four-day work weeks for all 911 operators and supervisors, city officials said. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. ![]() The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. 2 years of experience in dispatching police (local, county, state or federal), fire, or ambulance services for emergency response.2 years of experience receiving calls from the general public and county 911 operators regarding emergency and non-emergency police issues.All employees must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.All employees must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.Two years of experience using computer systems for entering, updating, and retrieving information Īn equivalent combination of experience and training. Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY Prior to placement in the job, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer. ![]() ![]() This position has been identified as performing critical duties. Please Note: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $42,563 (before taxes). The selected candidate must be available and willing to work rotating shifts, including weekends and holidays regardless of weather conditions and may be required to extend their shift due to operational needs. Rotating Shifts, including weekends and holidays You will also contact municipal police, fire, ambulance, towing, PennDOT, etc., to provide incident details and request assistance and response utilize CLEAN, JNET and PFAD to access, research, and maintain records establish and maintain incident information in electronic record management systems and communicate with Troopers and other PCOs regarding active incidents or concerns. ![]()
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